Terms and Conditions

Our aim is for you to be totally happy with our service and products. Please be aware that your use of the site constitutes your agreement to adhere to the terms and conditions set out below.

Orders
When placing an order, you understand that any and all information given is accurate and correct.
A contract for the supply of products in accordance to your order shall only come into existence at the time of dispatch of your products.
An automatic order confirmation will be sent to your email address, when you place your order.

Delivery
Delivery time within the UK is 3-5 working days. If you need your parcel sooner you can either contact info@samfrize.com and we will let you know how much for 1-2 days or next day delivery.

Canvas and framed print products will be sent to you directly from the printers. If the you would like authentication for the canvas/framed print it will be provided separately in a certificate direct from Sam Frize.

We ship to UK, Isle of Man and Ireland

If you have any questions please feel free to contact us.

We always do our best to deliver your order as quickly as possible.

Returns & Exchange Policy
We hope you are happy with your purchase however, if for any reason you are unhappy with a product ordered, please return the unused product in its original packaging, including tags still attached, within 14 days of receiving of your order.

Proof of purchase and the returns form filled out, must be included in your return, in order to obtain a full refund or exchange.

Please note you are responsible for return postage and any loss or damage to the products in the process of return. We recommend using an insured delivery service.

Refunds will be made within 20 days of the date we receive the return and will not include the postage and packaging costs.

Digital Download Products will not be refunded under any circumstances.

Faulty Items
All of our products are carefully checked over before sending out to our customers, but if you receive a product and it is damaged or faulty then please return the goods with proof of purchase, returns form filled in with detail of fault / damage, within 14 days of receiving them.
An exchange will be given as quickly as possible, but if this is not an option, you can either opt for an exchange for another item of the same value or for a refund.

Copyright
All images remain under copyright of the photographer and cannot be used for commercial purposes, copying the image or sharing on the internet without prior approval.  If you are uncertain please contact info@samfrize.com and/or refer to the Copyright Notice:digital images, photographs and the internet (Updated: November 2015) issued by the Intellectual Property Office .’

Prices
All prices are shown in Great British Pounds.
Safe Payment
Payment can easily and safely be made by PayPal, you will automatically be directed to PayPal where you can choose the pay with card option. Payment details will be entered via PayPal which is a secure network. If you do not have a PayPal account, you can enter your card details on the website. No card details are stored on the website.
Once we have received your order you will receive a confirmation email from us. Please check your spam/junk mail if you’re waiting for a reply.

Colours & Images
Every care has been taken to describe products as accurately as possible. In some cases slight colour variations may occur through the colour reproduction process.

Privacy Policy
This privacy policy sets out how Sam Frize Wildlife Photography uses and protects any information that you give Sam Frize Wildlife Photography when you use this website. Sam Frize Wildlife Photography is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Sam Frize Wildlife Photography may change this policy from time to time by updating this page, so please make sure you check it.

We are working in accordance with the Data Protection Act. By purchasing our products or using our website, you consent to the collection, use and disclosure of your personal information in accordance with the following privacy policy.

We may collect, process and keep the following data about you:

  • Information that you provide at the time of registering to use the website www.samfrize.com
  • Information given to us when you decide to make a purchase from www.samfrize.com
  • Information provided at the time of sign up for our email newsletters
  • Any other time you provide any information about yourself on www.samfrize.com
    This information may include:
  • Your name, address and phone number
  • Date of birth
  • Your e-mail address
  • Any other information you voluntarily provide

Use of the site
Some features available on this site require registration. By registering with this site you agree to provide accurate, true, current and complete information about yourself.

You agree that all goods ordered by you are for your own private and domestic use only and are not for resale.
Some features on the site require use of a password and during registration process you will be required to choose a username and password, please keep this safe at all times and do not allow others to know or access it. You are responsible for all actions taken under that username and password.